Services at Shanghai Horizon Mall
Shopping and entertainment need a calm mind space. We’ve carefully curated a host of services to ensure a pleasurable/comfortable sojourn with us. Regardless of whether Shanghai Horizon Mall is the nearest shopping mall to you, it is certainly the most convenient.
WHEELCHAIR, STRETCHER, FIRST AID
Free wheelchairs are offered for mall visitors. Manual wheelchairs can be borrowed at any Security Checkpoint or the Info Desk. Electric wheelchairs for self-use are also accessible at the Info Desk. A valid photo ID deposit is necessary for borrowing. Wheelchairs are lent on a first-come, first-served basis.
ACCESSIBLE WASHROOMS
Larger washrooms for the ease of taking in a wheelchair and a companion are available at all levels.
Shanghai Horizon Mall services
SECURITY CHECKPOINTS
SMOKING ROOM
Smoking is strictly prohibited at the centre. Please use the designated open smoking areas in the mall.
DRINKING WATER
We offer complimentary drinking water to all our customers. Check the mall’s directional signage for drinking water dispensers.
Our trained staff responds swiftly to fire emergencies, conducting regular evacuation drills to prioritize customer safety. A 24/7 standby fire truck and 150 strategically located fire extinguishers in the mall further ensure customer safety during emergencies.