Guest Services

Shanghai Horizon Mall® proudly provides best-in-class service to ensure your visit is fun and easy. Our complimentary services offer the ultimate in convenience—from gifting and shopping recommendations to travel and meal assistance.

Shanghai Horizon Mall has four Guest Service desks conveniently located at the east, west, north and south entrances on level one. You can find exact desk locations on our directory.

Guest Service desks are open during Mall hours. Our friendly representatives are available to assist with questions + offer a variety of helpful services.

Lost + Found

Missing items can be claimed online using our lost and found form. Due to the number of items turned in, we are only able to hold items for one week before they are donated to charity.